Refund policy

Returns & Exchanges

At Arc Rides, we stand behind the products we sell. As a small, rider-owned business, we maintain a limited return and exchange policy to keep our prices competitive.

All sales are generally final. We do not accept returns or offer refunds for change of mind, ordering the wrong item, or deciding a product is no longer needed.

Exchanges & Store Credit

Requests for an exchange or store credit may be considered within 7 days of delivery for eligible non-electrical products. Items must be unused, uninstalled, in original condition, and in their original packaging.

All requests require prior authorization from Arc Rides. Approval is at our discretion, except where otherwise required by law. Original shipping charges are nonrefundable for discretionary returns, and customers are responsible for return shipping.

Electrical Products

Electrical products are final sale and are not eligible for discretionary returns or exchanges. This includes throttles, wiring, adapters, lights, controllers, and other electronic components.

Electrical items that have been installed, connected, modified, or used are not eligible for change-of-mind returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number, a description of the issue, and photos when available.

We will review the issue and work toward an appropriate resolution, which may include replacement, repair, exchange, store credit, or refund, as applicable. This 7-day notification request does not limit rights provided by law or applicable warranties.

Return Authorization

Do not ship products back without first contacting Arc Rides and receiving return instructions. Unauthorized returns may be refused.

To request assistance, contact us through our website at arcrides.com.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.